Brookside Close RuskingtonSleaford Lincs, NG34 9GQTel: 01526 832204
The practice operates a routine pre-booked appointment system with the GPs and Nurse Practitioners. Where possible we will offer a range of appointments throughout the day at a time to suit you.
If you no longer need your appointment or can't make it, please let us know so that we can offer it to someone else.
There are three ways to book an appointment:
The routine appointments with the GPs are released at 8am up to 7 days in advance, on-line these routine appointments are released upto ten days in advance.
Please ask at reception for details of how to register for the on line service, which is currently only available for booking doctors' appointments, however you can check and cancel appointments with the nursing team on line too (click on the link at the top of this page to access the service).
If you have an urgent medical problem that you feel cannot wait until the next available routine appointment, you can request an ‘emergency same day appointment’.
The receptionist will take a contact telephone number, and ask if you are willing to give a brief description of your problem and a member of the triage team will call you back. Add an image description.
This system is known as triage and is widely used within A & E Departments and GP surgeries. Our reception team are fully trained to help you, and only ask for the description of your problem to enable the triage team to prioritise patients they call back. However, if you would rather not tell the receptionist your problem they will ask no further questions and you will still be called by the triage team.
The duty team using the information given during the telephone call they might:
This system has proven very successful for both the practice and the patients, ensuring patients needing urgent attention are assessed and treated by the appropriate person same day.
The nursing team run a range of appointments throughout the day Monday to Friday, 08:30 – 18:00.We try and arrange certain investigations in the morning to ensure they are collected in time by the hospital courier, such as blood tests, swabs and urine samples.
Please let the receptionists know what you are coming to see the nurse to enable them to allow you the appropriate time for your appointment as certain procedures can take a longer than others.
You can book a telephone consultation with a doctor, he or she will ring you back between 14:00 – 15:00 on an agreed day on the telephone number given.
This consultation is used for medical queries that do not require a face to face examination (i.e. test results, some medication reviews, follow ups etc.)
The practice has introduced a free texting service for patients which will also help with the missed appointment rates. If you have a mobile phone we can now send you a reminder of your appointment via text message.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Home visits are strictly for patients who feel too unwell to attend the practice, housebound and palliative patients. The facilities for examining and treating patients are much better at the practice, therefore we would prefer you to come in whenever possible.
If you feel you need to arrange a home visit, please contact the practice on 01526 832204 before 10:00, this will enable the GPs to plan their rounds.
It is not possible to give a definite time for a home visit, however we do plan the visits after morning surgery. We cannot guarantee which doctor will attend, and you might get a telephone call from the doctor prior to the visit to assess your needs.
Please remember that several patients could be seen in the practice during the time it takes a doctor to do just one home visit, especially when they have several miles to travel.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
This data is being collected on behalf of the Department for Work and Pensions in order to:
The data collected is anonymised data, including information such as: the type and duration of the fit note; recommendations for adjustments to enable a return to work; diagnostic codes; geographic area and gender.
The collection will be made using the services of the four main primary care principal clinical system suppliers, under the General Practice Systems of Choice framework contract. The data collected will be published on the HSCIC iView portal on a quarterly basis starting in April 2016.
Under the Health and Social Care Act 2012, Section 259, the HSCIC has the authority to collect data from public bodies such as GPs, hospitals and adult social care services. HSCIC has issued a Section 259 notice to collect this data. This means that general practices are legally obliged to provide this information.
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The Practice offers early morning Practice Nurse review appointments from 7.30am
The GPs and Clinical Practitioners offer telephone consultations evenings from 6.30pm for routine medication reviews and test results.
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