Switching from AskmyGP to Anima

Posted on November 12th, 2024

We are enhancing our service!

Starting from 2nd December, we will transition from our existing triage system, AskmyGP, to a new platform known as Anima.

We kindly ask you to keep using AskmyGP until 2nd December; following that date, it will be deactivated, and you will need to utilise Anima for your requests.

Thank you for your understanding and support as we implement this positive change!

Best wishes,

Ruskington Medical Practice

To register with Anima in order to submit requests in the future please follow the below link.

RMP – Anima

What is Anima Online Triage?

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your requests.
Patients should use Anima in the same way that they have used Ask My GP, for example, submitting any new or ongoing general medical concerns, any administrative queries, sick note requests etc

How to use Anima Online Triage

How to create an account in Anima

How to add a dependent
Please see the Anima tutorial video to see how to add a dependent.
If you need further support please ring the surgery or contact the Anima Support Team

How to submit a request in Anima
Please see the Anima tutorial video to see how to submit a request.
If you need further support please ring the surgery or contact the Anima Support Team

What happens after I submit a request in Anima
Please see the Anima tutorial video to see how to submit a request.
If you need further support please ring the surgery or contact the Anima Support Team

Why are we replacing Ask My Gp with Anima?

Anima is a more efficient system for both patients & staff, even though Anima will be used in the exact same way as Ask My Gp, there are some benefits to all with this enhancement of our service . Patients are able to log in and see the status and outcomes of current & past requests, the system asks medical questions to efficiently assess your concerns and presents this to our clinicians in a clearer, more structured format.

How will the surgery contact me?

When you create an account in Anima you will be asked to give your email address and mobile phone number. By giving your mobile number you are consenting to be contacted via a short text to advise when the practice has communicated with you, either as a new contact or in response to your submission. Only by logging into your Anima account will you be able to see the contact/response in full, therefore ensuring complete confidentiality between the practice and yourself.

What are the benefits to me as a patient?

As a patient you will benefit from:
– Being able to log in to see the status and outcomes of your current and past requests.
– You can use the system in a number of different languages
– You will be asked questions based on your issues
– Your medical records will be more complete for the future
– The practice responses will be clearer
– You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box).
– You can provide all the information that the practice needs without waiting on the phone