Practice Staff

Patient Navigators

What is a patient navigator?

A patient navigator helps to facilitate the patient’s journey, this journey can take many different pathways.

They provide help and direction to the appropriate services – this could be via our appointment system, patient specific paperwork (referrals, registrations etc), support for carers and much more.

The team is led by Rachel, the Patient Navigator Manager, and her team are:

Sophie

Tara

Wendy

Joanne

Christie

Jeanette

Karen

Dispensers

Claire – Dispensary Manager

Suzanne – Dispenser

Melissa – Dispenser

Shannon – Dispenser

Cathy  – Dispensary Assistant

Caroline  – Dispensary Assistant

The dispensary is open Monday to Friday 08:30 -18:30 for the collection, ordering and any queries regarding medication.

The dispensary telephone enquiry line is open 09:00 – 17:00, please note this is for medication queries only. Unfortunately, due to possible errors we cannot take requests for repeat medication over the telephone.

We cannot give repeat medicines indefinitely without reviewing your condition. The length of time between reviews will depend on your condition. Therefore, we may ask you to make an appointment with the doctor or nurse before we issue another prescription.