Anima – extra information

This request is then reviewed by a GP the same day and an appropriate outcome is emailed to you, along with a text message.

How soon will I hear back?

We aim to respond to all queries the same day.

Some more routine queries may take us a few days to get back to you. You can always check the status of your query via your Anima dashboard

What happens if I can’t access the internet or don’t feel confident using it?

Our reception team are always happy to help.

They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.

Why have we changed to Anima?

GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Can I use Anima to request a repeat prescription?

Currently, the process of requesting medication through Anima is not the easiest way. We would recommend you use the NHS app/SystemOnline to request your repeat prescriptions.