IMPORTANT ANNOUNCEMENT – Withdrawal of under-funded service

Posted on September 11th, 2024

As a Practice we receive the majority of our funding from the Government via NHS England.

They in turn receive this money from you (and us) the taxpayer.

We recognise how important it is that we use these funds wisely to provide the very best care that we can with the resources we have available. For context our core funding is paid under a General Medical Services (GMS) contract. This is a nationally negotiated contract used by the vast majority of GP Practices in England.

This GMS contract pays us in the region of 30p per day for caring for each of you.

For approximately £10 each per month (less than half the figure that many pet owners pay for their pet insurance) we are there for you when you need us.

We often receive lovely feedback from you, as patients and loved ones of patients about the care we provide. Obviously we don’t always get this right but when things don’t go well we will always do our best to put things right and apologise when we have made mistakes.

Unfortunately that funding just hasn’t increased with our costs.

The same pressures we are all under for household bills apply to the Practice too. Our utility costs have increased dramatically, insurance and other costs that we cannot avoid have gone up (from cleaning products to paperclips, light blubs, couch rolls, cotton wool and prescription bags) Our staffing bill has increased dramatically (although not by as much as we feel they deserve).

All of these things come from that 30p a day.

There are some additional services we supply outside of our core contract to Lincolnshire Integrated Care Board (ICB). These are known as locally enhanced services and are designed to recognise the needs of the local population.

One of these is a wound care service (wound dressings, stitch, and clip removal). We have provided this service very well to thousands of patients for many years but the funding has not covered the actual costs we incur delivering that service.

We have accepted this loss as part of the overall package of care our amazing Practice nursing team deliver and we have tried our very best over the years to improve efficiencies in an attempt to continue offering this service to our patients.

Unfortunately, despite our best efforts it has become unsustainable for us to do so, as we are now losing money on every appointment we provide. We have received no funding for the more complicated wounds we have been managing over the years, which more often involve lengthy appointments being needed over a long period of time. These include things like cavity wounds or infected wounds.

As a result, along with other local surgeries across Southwest Lincolnshire, we have made the incredibly difficult decision to stop providing appointments for dressing services.

We understand that this news will be of concern to the patients who may need to use this service in the future but due to increasing demands on our nursing team and the significant financial pressures on NHS General Practice overall, we can no longer continue to provide services that are simply not cost effective, without compromising our ability to deliver core General Practice services.

Lincolnshire ICB who commission this ‘Treatment Room’ service, are working hard to identify who will be providing it and we expect to have more information from them over the next few weeks.

We will keep you informed as soon as we have further details.

What will this mean for you?

From Wednesday 2nd October 2024:

• if you come out of hospital with stitches or clips in a wound, these will be removed by another service.

• If you have a dressing on a wound that needs replacing, this will be provided by another service

• If you develop a wound, you will be signposted for an assessment with another service, who will manage any treatment

• Any wound that is from a minor injury that occurred in the last 48 hours should be treated at a Minor injury service/Urgent Treatment Centre, or Accident and Emergency department

• If you have a more complex wound, including a cavity wound after surgery or an infected wound, you will be signposted to another provider

Decisions of this type are not taken lightly and we are genuinely sorry that we are unable to continue to offer this service.

We have a duty to provide you with the very best care that we can and we feel that we are the right place to provide this service to patients, we are good at it and patients receive excellent care.

General Practice should be as it once was – a familiar family doctor, offering continuity of care in a surgery full of friendly familiar faces within a safe building where you knew you would get the care you needed.

Unfortunately, we are unable to continue to provide a service that makes such a significant loss.

We hope in the future with adequate resources that this service can return to our Practice.

Thank you for taking the time to read this long message.